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The Outpost Cafe / Re: Tip the restaurant staff, or else
« on: November 20, 2009, 04:49:18 PM »
The pub deserves the bad publicity. Not for the allegedly bad service, but because the bartender called the cops and had the customers arrested for theft. That's just outrageous.
If I were in that situation, and if it were as bad as the customers described, I would have paid the "mandatory gratuity" said something to the manager on duty and gotten the owner's phone number to call the next business day. And as Scott says, you try to take into account that sometimes things are beyond your server's control.
But it's inexcusable to call the cops and have customers arrested for failing to pay a gratuity. If they go out of business for that, they deserve it.
If I were in that situation, and if it were as bad as the customers described, I would have paid the "mandatory gratuity" said something to the manager on duty and gotten the owner's phone number to call the next business day. And as Scott says, you try to take into account that sometimes things are beyond your server's control.
But it's inexcusable to call the cops and have customers arrested for failing to pay a gratuity. If they go out of business for that, they deserve it.