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Author Topic: Dean Customer Service  (Read 835 times)

patman

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Dean Customer Service
« on: November 28, 2012, 04:29:10 PM »
Had another tuner fail on my 5-6 year old Pace Bass...called Dean customer service, and they sent one to my work in 2 days...no charge (they charged me for the first one that failed a couple of years ago-$15 bucks plus $10 S & H).

I was impressed.  Excellent service this time around. Looks like a better quality tuner this time, too.
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gearHed289

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Re: Dean Customer Service
« Reply #1 on: November 29, 2012, 09:22:04 AM »
That's pretty amazing, and some of the most cost effective PR you can get. The four things I stress with the case company I run are "design, materials, craftsmanship, service".

https://www.facebook.com/pages/MT-Case-Co/133281256295
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uwe

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Re: Dean Customer Service
« Reply #2 on: December 04, 2012, 06:26:10 AM »
Have had the same experience. Went out of their way to be nice.
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