I must say myself included in this day in age I expect a fast response, not everyone works that way. John Diggens who built my Jim Lea bass was very good with updates and emails I waited a year and a half for the bass and well worth it I might add. I found my communication with Bach extremely frustrating no where near as fast as I thought it should be. (believe me before biz on the web I never moved this fast) People expect it right the F now (me included). I find that parts of Europe moves at a slower pace than the US, not that this is bad just not what many have become accustomed to in the internet age. So I hold out hope that I will be replied to. Patience is a virtue (my wife tells me this all the time)