Denis it sounds like Quarks support hasn't changed at all then *sigh* glad I no longer have to deal with them to be honest.
As far as the adadge dont piss off your technician goes, I couldn't agree more. having been one. A quick read of the BOFH archives should give ppl a pretty clear picture very quickly.
Regarding the Korina/black/white Limba story. The wood on those bodies, whatever it is and however many pieces it is actually has a very good sound to it. Unless you have one with a trans colour who cares what it is if it sounds good?