PBG is paying for a VERY expensive cancer kitty and dealing with a credit card company (who is being VERY helpful) to get some of the money back from the hospital where she was treated. $74 a DAY in "hospilization" fees for 30 days and my cat was returned to me covered in her own dried feces with numerous tangles in the cat carrier she was brought to the hospital in (which is a 7 hour drive from my house) complete with a 30 day-old unwashed towel that she urinated upon during the long trip there. I had called ahead 90 minutes before my wife and I arrived to pick her up on the day we had scheduled two weeks prior, in order to have a consult with her doctor (standard protocol for cancer kitties- this is #2 for us), whom I was told was on vacation. She was presented to us in the lobby in her fetid carrier among barking dogs and screaming children with her nurse simply reading her report highlights, and had I not insisted, several items personal to her that we had supplied to help comfort her in her month away from us would not have been produced either. I hate to go so far off-topic, but this has pissed me off to no end.
Our last experience with this hospital four years ago with a different cat but the same doctor was stellar, and until all this garbage we had no reason to expect this one to be otherwise. Her cancer care was first rate, but her general care was BEYOND negligent and seriously unhealthy for a feline (or ANY animal) with a compromised immune system, and the disrespect and dishonesty given to my wife and myself is entirely unexcuseable. I have already lodged a formal complaint with the hospital's operations manager, who lied to me directly twice, first promising me a personal apology from the members of her care team responsible, and secondly providing us with some sort of explanation as to why such a situation occurred to begin with. After I let the CC company rake them through the coals, I'm going to their local BBB and filing a formal complaint. I have previously recommended them to anyone needing serious vet care in this region (keep in mind- I live over 350 miles away from this place!) After this, I cannot recommend strongly enough AGAINST them.
